Download and register through our Mobile App:
Register on Desktop or Mobile Web:
Yes! New members receive a free 7 ½" sub after their first purchase of a 7 ½" sub, Sub in a Bowl or 15" sub. Your reward will be sent 2 hours after your first qualifying check-in.
No, a smartphone isn't required. You can here to sign up or log in to use the Rewards program online. Please add a phone number (not necessarily a cell phone #) to your account so you can provide it when ordering at our restaurants.
Yes! We have a referral program where you can invite friends and family members to join Cousins Club. When your family or friend complete their registration and make their first qualifying purchase, you receive a special reward. Check your app for referral details and to send invitations. Navigate to the “More” tab in the app and look for the “Invite Friends" option to send your referral.
No, Cousins Club is separate from eClub. If you're unsure if you have a Cousins Club account, try logging in with your email and click 'Forgot Password'. If your email address isn't recognized, you'll need to create a Cousins Club account.
With any qualifying restaurant purchase online or in-store, you earn one point for every $1 spent (pre-tax). Once you accumulate enough points, you'll unlock a reward which can be redeemed with any subsequent purchase.
Here's our current reward structure:
Yes! From time to time, we may offer the opportunity to trade your points for discounts on your order. These special offers vary and may change, so check the Cousins Subs app or your email for the latest ways to redeem your points.
Yes! Save your receipt. Each receipt has a Cousins Subs barcode that can be scanned later to earn points. To scan, navigate to "Scan" and select "Scan Receipt Barcode". You must scan your receipt within 7 days of purchase.
Only receipts from your own purchases are eligible for scanning.
Valid receipts must also:
Cousins Club members earn points on all pre-tax sales and not the receipt total, which includes tax.
Yes, the maximum number of points you can earn on any one order is 250.
No, points can only be earned by making food purchases. Gift cards, merchandise, or other non-food items will not count towards rewards.
No, points cannot be transferred between accounts. Each Cousins Club account is individual (cannot be shared by more than one person, even within the same household) and non-transferable.
You can view your points balance right on the app home screen, just check the points meter to see how close you are to your next reward. For a detailed look at your point history, tap “More” and then select “Reward History.”
We'll notify you via email and in your in-app inbox when you have rewards available to use in your account. To ensure you never miss a reward, we encourage you to enable push notifications in the Cousins Subs app. You’ll get an alert when a new reward is added, and you’ll also stay connected to other exclusive offers.
Points will expire 12 months after being earned (this policy applies to newly earned points after our program update launch on 11/18/25). Existing point balances will not expire under the new policy. Rewards expire after one year of account inactivity.
By being a valued Cousins Club member. We provide special rewards and offers to our members. Be sure to open our emails and check your app inbox so you don't miss out!
Yes! As a Cousins Club member, you'll receive a special birthday treat. To qualify, you must have at least one qualified purchase or check-in on your account. Your birthday reward will be sent 7 days before your birthday and will remain valid for 14 days after, giving you 21 days total to redeem it. Check your app or email around your birthday to see what surprise we have for you!
You can also redeem rewards without the app by simply giving the cashier your registered phone number at checkout.
No, only one reward or one coupon/promotion/deal can be used per transaction. Rewards cannot be combined with other offers unless specifically stated otherwise.
No, there is a 4-hour waiting period between reward redemptions. Once you redeem a reward, you must wait at least 4 hours before you can redeem another reward.
Click "redeem" on the reward, fill out the contact information, and submit. For swag gift card rewards, an online code will be sent to you within 5-7 business days. For the 2,500 point Catered Party reward, we will coordinate fulfillment with you within 7 business days. Questions? Email us at loyalty@cousinssubs.com.
You can only redeem one reward per transaction. Choose the one you want to use and save the others for later visits. Remember, there's a 4-hour waiting period between reward redemptions.
If you experience technical difficulties during redemption, please contact our customer service team immediately through our online form.
Unfortunately, you cannot change your email address or phone number directly in the app. However, our support team can update this information for you on the backend. Please contact us at loyalty@cousinssubs.com or through the “Need Help?” section in the app to request this change.
Please contact us through the "Need Help?" section in the app, on our website, or email us at loyalty@cousinssubs.com.
Yes, you can request account deletion by contacting our customer service team. Please email loyalty@cousinssubs.com with your request or navigate to the “Need Help?” section on the app or on our website. Please note that once deleted, all points and rewards will be forfeited and cannot be recovered.
Deleting the app does not affect your Cousins Club account. Your points and rewards remain safe and can be accessed by logging back into the app or through our website.
We use your location information to locate the Cousins Subs restaurants nearest to you, ensuring your search is quick and easy. Location sharing is optional and can be disabled in your device settings.
First, check that you provided your phone number or scanned the app at checkout, or that you were logged into your account for online orders. If you have your receipt, you can scan the barcode within 7 days. If you still don't see your points after 48 hours, contact customer service with your receipt.
Rewards may disappear if they've expired or if there was account inactivity. Contact loyalty@cousinssubs.com if you believe your reward was removed in error.
For technical app issues, try closing and reopening the app, or uninstalling and reinstalling it. If problems persist, contact our support team.
For troubleshooting questions not listed here, please email loyalty@cousinssubs.com or submit a support ticket through the app’s “Need Help?” section.
For additional assistance:
We typically respond to inquiries within 3-5 business days.
Our customer service team is ready to help with any unique situation. Contact us through any of the methods above, and we'll work to resolve your issue promptly.
Last Updated: November, 2025
PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, ACESSING, OR PARTICIPATING IN THE COUSINS CLUB PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS OF USE, INCLUDING WITHOUT LIMITIATION, THE ABITRATION AGREEMENT AND CLASS ACTION WAIVER INCLUDED BELOW, AND ANY ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE. PLEASE READ THESE TERMS CAREFULLY. THESE TERMS INCLUDE A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION AND REQUIRE THAT ANY DISPUTES BETWEEN YOU AND COUSINS BE RESOLVED BY BINDING ARBITRATION. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PARTICIPATE IN THE COUSINS CLUB PROGRAM.
NOTE THAT ALL CLAIMS AND DISPUTES ARISING UNDER THESE TERMS MUST BE LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE USER CANNOT BE LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER USER.
The Cousins Club loyalty program (the “Program”) is offered by Cousins Subs (“Cousins”, “we,” “us”, or “our”) at participating Cousins Subs® restaurants in the United States (specifically, Wisconsin and Indiana) and is a voluntary membership program offered by Cousins that allows eligible individuals to earn and redeem loyalty points (“Points”) for rewards, benefits, and promotions at participating locations. By enrolling in the Program, members acknowledge that participation is at their own discretion and subject to Program rules (the “Terms and Conditions”) which may be updated or modified by Cousins at its discretion. These Terms and Conditions govern each member’s participation in the Program and constitute a binding agreement between members and Cousins Subs. By enrolling in the Program, members agree to the following Terms and Conditions.
You agree that any past, present, or future claim, controversy or dispute (whether in contract, tort, or otherwise) you may have at law or in equity against Cousins, its parent, subsidiary or affiliated entities, or any of their respective officers, directors, employees, or agents (all such individuals and entities collectively referred to herein as the “Cousins Subs Entities”) arising in whole or in part out of or related in any way to the Cousins Club, the text messaging program, Points or reward, transactions that result in the earning or redemption of Points, your participation in the Cousins Club Program, these Terms and Conditions or the scope or applicability of this agreement or arbitrate (each, a “Cousins Club Dispute”) will be resolved in accordance with the provisions set forth in this section.
Please read this section carefully. It affects your rights and will have a substantial impact on how Cousins Club Disputes are resolved. You agree that whenever you have a Cousins Club Dispute, you will send a written notice to Cousins (“Demand”). You agree that the requirements of this paragraph will apply even to disputes that may have arisen before you accepted these Cousins Club Terms and Conditions. You must send the Demand to the following address (the “Notice Address"): Cousins Club Legal Disputes, N83 W13400 Leon Road, Menomonee Falls, WI 53051. You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until ten (10) business days after you send a Demand. If the disagreement stated in the Demand is not resolved to your satisfaction within such ten (10) business days, the Cousins Club Dispute (1) will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (the “Arbitrator”) and conducted before a sole arbitrator in accordance with the AAA Consumer-Related Disputes Supplementary Procedure effective September 15, 2005 (as may be amended) and as modified by the agreement to arbitrate in this paragraph; (2) this arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (“FAA”) 9 U.S.C. §§ 1-16 and the FAA applies in all cases, governs the interpretation and enforcement of the arbitration rules and arbitration proceedings and, to the maximum extent under applicable law, shall preempt applicable of state laws regarding arbitration, including without limitation, provisions of the California Arbitration Act governing the payment, or shifting, of fees or costs of arbitration and the availability of discovery,;(3) the arbitration shall be held in Menomonee Falls, Wisconsin; (4) the arbitrator's decision shall be controlled by the Cousins Club Terms and Conditions and any other agreements referenced herein that the applicable user may have entered into; the arbitrator shall apply Delaware law, without regard to its choice of law or conflict of law rules or principles that would result in applying the law of any other jurisdiction, consistent with the FAA and applicable statutes of limitations, and shall honor claims of privilege recognized at law; (6) there shall be no authority for any claims to be arbitrated on a class or representative basis; arbitration can decide only your and/or the applicable Cousins Subs Entity’s individual claims; the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated; (7) the arbitrator shall not have the power to award punitive damages against you or any Cousins Subs Entity; (8) if you are unable to demonstrate that the costs of arbitration will be prohibitive as compared to the cost of litigation, Cousins or its designee will pay as much or your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive; and (9) with the exception of subpart (6) above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the rules of AAA , then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, enforceable, illegal or conflicting provision were not contained herein. If, however, subpart (6) is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Provision shall be null and void, and neither you nor the affected Cousins Subs Entity shall be required to arbitrate their dispute. If, for any reason, the American Arbitration Association is unable or unwilling to conduct the arbitration, you may file a case with any national arbitration company that will honor the requirements set forth above.
UNDER NO CIRCUMSTANCES SHALL COUSINS SUBS ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE COUSINS CLUB PROGRAM, EVEN IF ANY OR ALL OF THE COUSINS SUBS ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITIATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SUCH EXLUSIONS MAY NOT APPLY TO YOU. IF A COUSINS CLUB MEMBER PROVES THAT COUSINS HAS IMPROPERLY DENIED SUCH MEMBER ANY REWARD, THEN THE PARTICIPANT’S SOLE AND EXCLUSIVE REMEDY UNDER SUCH CIRCUMSTANCES WILL BE TO RECIEVE THE EQUIVALENT REWARD. PARTICIPANTS IRREVOCABLY WAIVE ANY RIGHT TO SEEK INJUNCTIVE OR EQUITABLE RELIEF.
BY PARTICIPATING IN THE COUSINS CLUB PROGRAM, EACH MEMBER AGREES THAT ANY LEGAL, EQUITABLE OR OTHER CLAIM OR CAUSE OF ACTION ARISING IN WHOLE OR IN PART OF OR OTHERWISE RELATED TO THE COUSINS CLUB PROGRAM MUST BE SERVED AND FILED WITH ONE (1) YEAR AFTER THE FIRST OCCURANCE OF THE ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIMOR ACTION IS BASED. EACH MEMBER ACKNOWLEDGES AND AGREES THAT THIS ONE (1) YEAR CONTRACTUAL LIMITATIONS PERIOD IS NOT SUBJECT TO TOLLING AND MAY BE SHORTER THAN THE DEFAULT STATUTE OF LIMITATIONS THAT WOULD OTHERWISE APPLY. AFTER SUCH ONE (1) YEAR PERIOD, THE AFFECTED CLAIM OR CAUSE OF ACTION WILL BE DEEMED WAIVED, AND THE ACT, EVENT, CONDITION OR MISSION UPON WHICH THE AFFECTED CLAIM OR ACTION IS BASED SHALL BE DEEMED INCONTESTABLE.
Cousins is not liable for any failure to perform its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, labor disputes, acts of God, war, hostilities, or terrorism, epidemics or pandemics, cybersecurity incidents or technical failures.
All Program materials, including but not limited to logos, trademarks, app content, promotional materials, and the Cousins Club name, are the property of Cousins and are protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.
For questions or concerns regarding the Cousins Club Program:
Customer Service Response Time: We typically respond to inquiries within 3-5 business days.
By participating in the Cousins Club Program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Cousins reserves the right to enforce these Terms and take appropriate action, including account termination and legal remedies, for any violations.
